الخميس، 18 سبتمبر، 2008

خدمة أسأل امين المكتبة Ask The Librarian


قائمة ويبليوجرافية
النقاط الرئيسية مواقع مكتبات تقدم الخدمة دراسات وبحوث برامج كومبيوتر مؤتمرات وورش عمل ويبليوجرافيات
مستخلصقائمة ويبليوجرافية تحصر مواقع الانترنت حول خدمة اسال امين المكتبة ، او الخدمة المرجعية الالكترونية التي تقدم عبر الانترنت ، وقد قسمت المواقع الى 5 اقسام هى؛ مواقع مكتبات تقدم الخدمة ، دراسات وبحوث ، برامج كومبيوتر ، مؤتمرات وورش عمل، قوائم ويبليوجرافية في الموضوع.


الاستشهاد المرجعي بالبحث
خدمة أسأل امين المكتبة Ask The Librarian : قائمة ويبليوجرافية . - cybrarians journal . - ع 1 (يونيو 2004) . - تاريخ الاتاحة < اكتب هنا تاريخ اطلاعك على الصفحة > . - متاح في : www.cybrarians.info/journal/no1/weblio.htm




لابد في البداية من تعريف مصطلح ويبليوجرافية Webliography وهى تعني قائمة حصرية بمواقع الانترنت ، وهى نتجت عن دمج المصطلحين Web و Bibliography ، وهى تمام مثل القوائم الببليوجرافية قد تكون عامة او متخصصة في مجال موضوعي عريض او مجال ضيق .وهذه القائمة الويبليوجرافية تحصر مواقع الانترنت في موضوع الخدمة المرجعية الالكترونية او الرقمية والمعروفة بـ أسأل اخصائي المكتبات Ask The Librarian ، وقد وصل العدد الاجمالي للمواقع التي تحصرها القائمة الويبليوجرافية 177 موقع جزءت الى خمسة اقسام رئيسية هى :مواقع تقديم الخدمة : ويحصر هذا القسم مواقع المكتبات التي تقدم تلك الخدمة وقد قسمت فرعيا حسب انواع المكتبات فنجد الاقسام التالية ؛ المكتبات الاكاديمية ، المكتبات العامة ، المكتبات المتخصصة ، ومؤسسات اخرى ، وتم حصر عدد كبير من مواقع المكتبات وصل الى 104 موقعدراسات وبحوث : وهذا القسم يحصر المقالات والبحوث واوراق المؤتمرات المنشورة على الانترنت ، والمتاحة في نصها الكامل وبلغ عددها 29برامج كومبيوتر : ويحصر بعض برامج الكومبيوتر المستخدمة في تقديم الخدمة ، ووصل عدد المواقع الى 7 مواقعمؤتمرات وورش عمل : حصر بالمؤتمرات وورش العمل التي نظمت حول الموضوع ، وبلغ عدد المواقع بهذا القسم 4 مواقعويبليوجرافيات : وهذا القسم يحصر القوائم الويبليوجرافية في الموضوع ، وبلغ عدد المواقع 3 مواقع ولضمان الوصول الى جميع المواقع المذكور فقد تم استخدام ارشيف الانترنت Internet Archive في الوصول الى الصفحات القديمة والتي تم تغيير عنوانها ، وذلك حتى تتحقق اكبر استفادة من تلك المصادر
مواقع مكتبات تقدم الخدمةاولا : المكتبات اكاديمية
Auburn University Libraries. E-Gateway. InfoChat . - http://www.lib.auburn.edu/infochat.html
Austin Peay State University. Ask A Librarian. Ask A Librarian Live Chat Service . - http://library.apsu.edu/5_0.htm
Baruch College. William and Anita Newman Library. Ask A Librarian (Options for Reference Services). By Chat . - http://newman.baruch.cuny.edu/e_ref/default.htm
Bowling Green State University. Libraries and Learning Resources. Reference Services. Ask-a-Librarian. Chat with a Librarian . - http://www.bgsu.edu/colleges/library/infosrv/ref/virtual/
Bucknell University. Information Services and Resources. Research Tools. RefDesk Live . http://www.isr.bucknell.edu/refdesk_live/
California Polytechnic State University Pomona. University Library. Ask NOW! . - http://www.csupomona.edu/~library/html/ask_a_librarian.html
Canisius College. Andrew L. Bouwhuis Library. Chat with a Librarian . - http://www2.canisius.edu/canhp/canlib/ask.html
Carnegie Mellon University. University Libraries. Ask a Librarian. Chat . - http://www.library.cmu.edu/Research/ask.html
Case Western Reserve University. University Library. Live Reference Help . - http://www.cwru.edu/UL/homepage.html
Cégep Vanier College. Library and Information Technology Centre. Live Library Reference. - http://www.vaniercollege.qc.ca/litc/liveref.html
Cornell University. Cornell University Library Gateway. LiveHelp . http://www.library.cornell.edu/okuref/chat.html
Duke University Libraries. William R. Perkins Library. Reference Services. Live On Line Reference . - http://www.lib.duke.edu/reference/liveonlineref.htm
Eastern New Mexico. Golden Library. Extended Learning Library Services. Chat Reference Assistance . - http://www.enmu.edu/golden/refchat.html
Eastern Tennessee State University Libraries. Extended Campus Services. How to Get Help. Live Online Chat with the Reference Librarian / Chat with Librarian . - http://faculty.etsu.edu/jonesmf/
Georgia Institute of Technology. Library and Information Center. Reference Department. Real Time Reference . - http://www.library.gatech.edu/reference.htm
Hampton University. William R. and Norma B. Harvey Library. Chat with Us Live / Live Assistant . - http://www.hamptonu.edu/UniversityServices/library/index.html
Illinois Institute of Technology. Paul V. Galvin Library. Ask a Librarian. Email and Chat Reference . - http://www.gl.iit.edu/services/LiveAssistance Page.html
Indiana University-Purdue University Indianapolis Library. Real Time Reference Help . - http://www.ulib.iupui.edu/
Indiana Wesleyan University . - http://www.indwes.edu/
Indiana Wesleyan University Library. Off Campus Library Services. Questions? Click for Live Help . - http://www.indwes.edu/Academics/Library/ocls/oclsindx.html
Jönköping University Library. Ask the Librarian . - http://www.bibl.hj.se/org/fraga_eng.html
Kansas State University Libraries. Ask a Librarian. Live Chat Reference . - http://www.lib.ksu.edu/vref/
Kingwood College Library Online. Questions . - http://kingwoodcollegelibrary.com/
Liberty University. A. Pierre Guillermin Library. External Degree Library Services . - http://www.liberty.edu/resources/library/edp/index.html
Louisiana State University Libraries. Services. Ask a Librarian. LiveAssistance . - http://www.lib.lsu.edu/virtual/liveassistance.html
Macquarie University Library. As a Librarian (Online Reference Assistance). 2. Virtual Conferencing . - http://www.lib.mq.edu.au/ask/
Maricopa Community Colleges. Librarians Online . - http://vrl-web2.lssi.com/wcscgi/CDM.exe/mari?SS_COMMAND=CUST_SUP&Category=LIBONL_B
Mary Washington College. James Monroe Center. Ask a Librarian. Live Assistance / Chat Live! . - http://www.jmc.mwc.edu/library/ereference.htm
Massachusetts Institute of Technology. MIT Libraries. Ask Us! Ask Us!-LIVE . - http://libraries.mit.edu/research/ask/ask-general.html
Miami University Libraries. MiamiLINK. Services & Information. Ask a Question. Live Online Assistance . - http://www.lib.muohio.edu/libinfo/ask_new.html
Michigan State University Libraries. Virtual Reference Service. Netscape Chat Reference Service . - http://www.lib.msu.edu/services/chat.html
New Jersy Institute of Technology. Robert Van Houten Library. Chat with a Reference Librarian . - http://www.library.njit.edu/
North Carolina State University Libraries. Ask a Librarian LIVE . - http://wcs00093.egain.net/wcscgi/CDM.exe?SS_COMMAND=CUST_SUP&Category=NCSU
Northwestern University Library. Reference Department. Live Web Chat with a Librarian / Reference Librarian Online . - http://www.library.northwestern.edu/reference/virtual_reference/index.html
Northwestern University of Louisiana. Eugene P. Watson Memorial. Library Chat . - http://vic.nsula.edu/watson_library/chat.html
Ohio State University Libraries.Education, Human Ecology, Psychology and Social Work Library. Chat With Us Live! . - http://www.lib.ohio-state.edu/ehsweb/
Pace University Library. Research Assistance. Ask a Librarian. Chat Reference . - http://www.pace.edu/library/links/conveydownload/refhelp.html
Pennsylvania State University Libraries. Virtual Reference Service / Ask a Penn State Librarian, LIVE! . - http://www.de2.psu.edu/faculty/saw4/vrs/default.html
Philadelphia University. Paul J. Gutman Library. RefChat . - http://www.philau.edu/library/refchat.htm
Plattsburgh State University. Library and Computing Services . - http://www2.plattsburgh.edu/acadvp/libinfo/library/iref.html
Rensselaer Polytechnic Institute. Libraries and Information Services. RensSearch. Interactive HumanClick Reference Service . - http://www.rpi.edu/library/information/contact.html
Southern Illinois University at Carbondale. Morris Library. Online Help/Online Reference . - http://www.lib.siu.edu/hp/about/digiref.shtml
Spoon River College Learning Resource Center. Virtual "Quick Click" Information Desk . - http://www.rsa.lib.il.us/~lbell/src/welcome.html
State University of New York College of Agriculture and Technology at Morrisville. Donald G. Butcher Library."Talk" To a Librarian . - http://www.morrisville.edu/Library/INDEX.html
Technische Universität Hamburg-Harburg. Some Questions (Sie haben noch Fragen)?. Options of Approach. By Live Chat . - http://www.tu-harburg.de/b/engl/questions.htm
Temple University Libraries. Online Reference. Temple TalkNow . - http://www.library.temple.edu/ref/tbabout.htm
Troy State University Libraries. Chat Live! Ask a Librarian . - https://tsulib.troyst.edu/
University at Buffalo, The State University of New York. The Libraries. Help Documentation. Express Links. Instant Message . - http://ublib.buffalo.edu/libraries/help/refchat.html
University of California - Irvine Library. Library Services. Ask a Librarian. Ask a Librarian LIVE . - http://www.library.uci.edu/serv/ask.html
University of California - Los Angeles (UCLA). Need Help? Ask a Librarian. - http://help.library.ucla.edu/index.cfm?Category=main
University of Charleston (West Virginia). Schoenbaum Library. Questions . - http://www.uchaswv.edu/library/
University of Chicago Library. Business and Economics Resource Center. Ask-a-Librarian Live . - http://www.lib.uchicago.edu/e/busecon/asklibrarian.html
University of Chicago Library. Josepth Regenstein Library. Regenstein Reference and Information Services. Ask a Librarian. - http://www.lib.uchicago.edu/e/reg/using/reference/ask.html
University of Florida. George A. Smathers Libraries. - http://smathersnt11.uflib.ufl.edu/
University of Illinois at Chicago. University Library. Library of Health Sciences . - http://www.uic.edu/depts/lib/lhsp/services/helpdesk.shtml
University of Illinois at Urbana-Champaign. Library Gateway. Ask A Librarian . - http://gateway.library.uiuc.edu/ugl/vr/
University of Illinois at Urbana-Champaign. Library Gateway. Libraries by Subject & Specialization. Slavic and Eastern European Library. - http://webct2.cet.uiuc.edu/public/su01srl300/index.html
University of Leicester. University Library. Distance Learning Unit. - http://www.le.ac.uk/li/distance/enquiry/chat.html
University of Louisville. University Libraries. Reference Services / Ask-a-Librarian . - http://library.louisville.edu/services/reference.html
University of Maryland Libraries. Engineering and Physical Sciences Library. Help from Librarians. Chat with a Librarian . - http://www.lib.umd.edu/ENGIN/chat.html
Universitty of Maryland University College. Information and Library Services. Getting Help. Chat with a Librarian . - http://polaris.umuc.edu/library/liveassistance/patronform.html
University of Michigan Business School. Kresge Business Administration Library. Ask Us. Contact Kresge Library. Kresge Virtual Reference . - http://eres.bus.umich.edu/web/contact.html
University of New Brunswick. UNB Libraries. - http://www.lib.unb.ca/disted/LIVE/
University of North Carolina at Greensboro. Ask a Librarian. Chat . - http://library.uncg.edu/depts/ref/askalib/
University of North Texas Libraries. Online Reference Help Desk . - http://www.library.unt.edu/chatroom/default.htm
University of Northern Iowa. Rod Library. Assistance. Reference. Reference & Instructional Services. Reference Assistance. Ask a Librarian. - http://www.library.uni.edu/depts/ris/askalibrarian.html
University of Pennsylvania Library. Lippincott Library of the Wharton School. Ask a Question!. - http://www.library.upenn.edu/lippincott/LiveReference/refchat.html
University of Pennsylvania Library. Van Pelt Library. Live Online Reference / Online Librarian . - http://refchat.library.upenn.edu/
University of Rochester Libraries. Ask a Librarian . - http://www.lib.rochester.edu/
University of South Florida. Libraries. USF Virtual Library. Services. Live Assistance . - http://helpdesk.acomp.usf.edu/cgi-bin/library.cfg/php/enduser/home.php
University of Virginia. Questions? Ask a Librarian . - http://www.lib.virginia.edu/questions.html
University of Windsor. Leddy Library. Realtime Online Reference . - http://cronus.uwindsor.ca/units/leddy/leddy3.nsf/RealtimeReference?OpenPage
University of Winnipeg. Library & Information Services. Services. Live Help . - http://cybrary.uwinnipeg.ca/help/live-help.cfm
University of Wisconsin - Madison. Campus Libraries. Reference and Research Assistance. - http://www.library.wisc.edu/libraries/reference/livehelp/
Virginia Commonwealth University. VCU Libraries. - http://www.library.vcu.edu/connect/livehelp.html
Virginia Polytechnic Institute and State University. Virginia Tech University Libraries. Online Reference. - http://www.lib.vt.edu/research/liveref.html
ثانيا : المكتبات العامة
Alhambra Public Library. Live Reference Librarian. - http://www.247ref.org/portal/hodpage3.cfm?lib='ALHAMBRA'
Baltimore County Public Library. Homework Help . - http://www.bcplonline.org/askusnow/
Biblioteksvagten - Danish LiveReference Service . - http://www.biblioteksvagten.dk/
Harford County Public Library. Student Survival Kit. Live Virtual Reference Service . - http://www.harf.lib.md.us/HCPL/askusnow/main.htm
Hartford Public Library. Midnight Library. Interactive Reference . - http://www.hartfordpl.lib.ct.us/midlib/midlib-refserv-new.htm
Los Angles Public Library. Online Librarian Assistance. - http://www.247ref.org/portal/hodpage3.cfm?lib='LAPL'
Montgomery Count Public Libraries. Ask-a-Librarian. - http://www.mont.lib.md.us/askalibrarianlive.asp
Santa Monica Public Library. Ask Me! . - http://www.247ref.org/portal/hodpage3.cfm?lib='smpl'
St. Mary's Public Library. Live Reference Assistance . - http://www.stmalib.org/
Suffolk County Cooperative Library System.- http://www.suffolk.lib.ny.us/snl/
Winter Park Public Library. Chat Live / Ask a Librarian . - http://www.wppl.org/
ثالثا : المكتبات المتخصصة
Illinois CPA Society. Library / Resources. Business Research Library. - http://www.icpas.org/icpas/library/library.asp
Southbank Institute of TAFE. Library. Ask a Librarian . - http://www.southbank.tafe.net/library/eref/aska.htm
رابعا : مؤسسات اخرى
AskERIC. Ask an ERIC Expert. AskERIC Live! / Chat with a Librarian . - http://www.askeric.org/Qa/
Ask Now!: Online Answers Australia-wide . - http://ref3.247ref.org/wcscgi/CDM.exe?SS_COMMAND=CUST_SUP&Category=AUNLA
Collaborative Digital Reference Service (CDRS) . - http://www.loc.gov/rr/digiref/
CLEVNET Library Consortium. KnowItNow . - http://www.cpl.org/vrd/vrd.asp
Keystone Library Network. Virtual Information Desk. - http://vid.sshe.edu/
Metropolitan Cooperative Library System (MCLS). - http://www.247ref.org/
NOLA Regional Library System . - http://www.askusquestions.com/
OhioLINK. Chat with a Librarian . - http://www.ohiolink.edu/whats-new.html
OPAL Project (Online Personal Academic Librarian) . - http://oulib1.open.ac.uk/wh/research/opal/
Seattle Virtual Libraries Consortium (Seattle Public Library). Ask A Question Information Service. - http://www.spl.org/quickinfo/formexpl.html
South Jersey Regional Library Cooperative. - http://www.qandanj.org/
State Library of Iowa . - http://www.virtualreference.net/virtual/06d.html
The University Center Library. - http://www.tuc.edu/lrc/
دراسات وبحوث
Boretti, Elena. "Il Reference della Biblioteca Pubblica nella Società della Conoscenza." Bibliotime n.s., Anno IV, no, 1 (Marzo 2001). http://www.spbo.unibo.it/bibliotime/num-iv-1/boretti.htm
Barth, Jennifer. Bejune, Kate. The Virtual Reference Librarian's Handbook . D-Lib Magazine . - Vol 9, No 2 (February 2003) . - http://www.dlib.org/dlib/february03/02bookreview.html
Boyer, Joshua. "Virtual Reference at the NCSU Libraries: The First One Hundred Days." Information Technology and Libraries 20, no. 3 (September 2001): 122-128. http://web.archive.org/web/20030116235436/http://www.lita.org/ital/2003_boyer.html
Broughton, Kelly. "Our Experiment in Online, Real-Time Reference." Computers in Libraries 21, no. 4 (April 2001): 26-31. http://www.infotoday.com/cilmag/apr01/broughton.htm
Coelho, Lina. The Librarian's Internet Survival Guide: Strategies for the High Tech Reference Desk . - 30 April 2003 . - Ariadne Issue 35 . - http://www.ariadne.ac.uk /issue35/coelho-review/intro.html
Cichanowicz, Edana M. "Sunday Night Live! - An Experiment in Real Time Reference Chat - on a Shoestring Budget." The Charleston Advisor 2, no. 4 (April 15 2001): 49-51. http://www.charlestonco.com/features.cfm?id=59&type=fr
Cichanowicz, Edana McCaffery. "Sunday Night Live! An Experiment in Live Reference Chat." NyLink Connection 3, no. 1 (Spring 2001): 8-9. http://nylink.suny.edu/docu/nc/NCspr01.pdf
DeCandido, GraceAnne A. E-Reference: Closing in on 24/7. (PLA Tech Note). http://web.archive.org/web/20010812032545/http://www.pla.org/technotes/ereference.html
Florida Distance Learning Reference & Referral Center. "Real Time Reference Using Chat: RRChat". Poster session presented at Libraries Build Community, the 2000 Annual Meeting of the American Library Association, July 18, 2000. http://www.rrc.usf.edu/pres/chat/index.html
Folger, Kathleen M. "The Virtual Librarian: Using Desktop Videoconferencing to Provide Interactive Reference Assistance." In Choosing Our Futures: ACRL 1997 National Conference Papers. [Chicago, Ill.?]: ACRL, 1997. http://web.archive.org/web/20030404012527/http://www.ala.org/acrl/paperhtm/a09.html
Horn, Judy. "The Future is Now: Reference Service for the Electronic Era." Chicago: Association of College and Research Libraries, 2001. http://web.archive.org/web/20011123042215/http://www.ala.org/acrl/papers01/horn.pdf
Horn, Judy. "The Future is Now: Reference Service for the Electronic Era.". http://sun3.lib.uci.edu/~jkhorn/acrl/sld001.htm
Khánh, Truong Phoc. "QandAcafe Pairs Internet Speed, Librarian Smarts." SilconValley.com, March 18, 2001. http://web.archive.org/web/20020126174820/http://www.siliconvalley.com/docs/news/depth/search031901.htm
Kresh, Diane Nester. "Offering High Quality Reference Service on the Web: The Collaborative Digital Reference Service (CDRS)." D-Lib Magazine 6, no. 6 (June 2000). http://www.dlib.org/dlib/june00/kresh/06kresh.html
Lessick, Susan, Kathryn Kjaer and Steve Clancy. "Interactive Reference Service (IRS) at UC Irvine: Expanding Reference Service Beyond the Reference Desk." In Choosing Our Futures: ACRL 1997 National Conference Papers. [Chicago, Ill.?]: ACRL, 1997. http://web.archive.org/web/20030404063117/http://www.ala.org/acrl/paperhtm/a10.html
Lindell, Ann, Mimi Pappas, Jana Ronan, and Colleen Seale. "Shall We Chat? Extending Traditional Referenec Services with Internet Technology". July 2000. http://web.uflib.ufl.edu/hss/ref/chat/default.htm
Lipow, Anne G. "Serving the Remote User: Reference Service in the Digital Environment." ALIA, 1999. http://www.csu.edu.au/special/online99/proceedings99/200.htm
Lessick, Susan. Kjaer, Kathryn. Clancy, Steve. Interactive Reference Service (IRS) at UC Irvine: Expanding Reference Service Beyond the Reference Desk . - ACRL Association for College and Research Libraries. - last updated January 28, 2004 . - http://www.ala.org/ala/acrlbucket/nashville1997pap/lessickkjaer.htm
Morgan, Eric Lease. See You See A Librarian Final Report, August 30 1999 (December 10, 1996). 17 June 2001. http://sunsite.berkeley.edu/~emorgan/see-a-librarian/
National Information Standards Organization. Report on the NISO Workshop on Networked Digital Reference Services, Held: April 25-26, 2001, Place: Library of Congress, Washington, D.C.. [Bethesda, Maryland: NISO], c2001. Report. http://www.niso.org/news/reports/netref-report.html
Nilsen, K. The Library Visit Study: user experiences at the virtual reference desk. Information Research, 9 (2) paper 171( 2004 ) .- http://InformationR.net/ir/9-2/paper171.html
Noreault, Terry, et al. Real-Time Reference for Undergraduate Students in Science, Mathematics and Engineering, 1999. http://web.archive.org/web/20040407142820/http://zeeb.library.cmu.edu/Libraries/24x7.pdf
Payne, Georgina and David Bradbury. "The OPAL Project: Developing An Automated Online Reference System For Distance Learners." D-Lib Magazine 7, no. 6 (June 2001). http://www.dlib.org/dlib/june01/06inbrief.html
Ronan, Jana Smith. "Virtual Reference, A Hot New Idea for Extending Services to Remote Users." LIRT News 23, no. 1 (September 2000): 8, 11. http://web.uflib.ufl.edu/instruct/LIRT/2000/schat.html
Schneider, Karen G. "The Distributed Librarian: Live, Online, Real-Time Reference."American Libraries 31, no. 11 (November 2000): 64-65. http://web.archive.org/web/20020127002112/http://www.ala.org/alonline/netlib/il1100.html
Shaw, Elizabeth. Real-Time Reference in a MOO: Promise and Problems, April 1996. Report. [http://www-personal.si.umich.edu/~ejshaw/research2.html] 17 June 2001. http://web.archive.org/web/20011129051845/http://www-personal.si.umich.edu/~ejshaw/research2.html
Sloan, Bernie. Ready for Reference: Academic Libraries Offer Live Web-Based Reference http://www.lis.uiuc.edu/~b-sloan/ready4ref.htm
Sloan, Bernie. Service Perspectives for the Digital Library: Remote Reference Services, December 16, 1997. http://www.lis.uiuc.edu/~b-sloan/e-ref.html
Viles, Ann. The Virtual Reference Interview: Equivalencies. July 1999. 65th IFLA General Conference, Bangkok, 23 August 1999. http://www.ifla.org/VII/dg/dgrw/dp99-06.htm
برامج كومبيوتر
QuestionPoint . - http://www.questionpoint.org
24/7 Reference . - http://www.247ref.org/
Docutek VRLplus . - http://www.docutek.com/products/vrl/index.html
Virtual Reference Toolkit . - http://www.vrtoolkit.net/
Convey Systems . - http://www.conveysystems.com/
eLibrarian . -http://elibrarian.digi-net.com/
QandAcafe.com: The Bay Area Reference Project . - http://www.qandacafe.com/
Maricopa Community Colleges. Librarians Online . - http://vrl-web2.lssi.com/wcscgi/CDM.exe/mari?SS_COMMAND=CUST_SUP&Category=LIBONL_B
مؤتمرات وورش عمل
California State University. CSU Council of Library Directors. Going Where the Students Are: A Symposium on Live Reference in the CSU, California State Polytechnic University, Pomona, May 10-11, 2001. Program Summaries . - http://www.csupomona.edu/~kkdunn/LiveRef/program.htm
Committee on Institutional Cooperation. Online Reference Services Workshop. University of Wisconsin, Madison, May 3-4, 2001 - http://www.cic.uiuc.edu/cli/ORSWorkshop/index.htm
MARS Hot Topics Dicussion Group. "One More Cup of Coffee ...": After-Hours Chat Reference Service in Public and Academic Libraries, American Library Association, Mid-Winter Meeting, Washington, D.C., January 13, 2001. Forum Summary . - http://www.nd.edu/~crichter/mars/hot_mid01sum.htm
National Information Standards Organization. Invitational Workshop on Networked Reference Services, Library of Congress, Washington, DC, April 25-26, 2001 - http://www.niso.org/news/events_workshops/netref.html
ويبليوجرافيات
Hadid, Peggy. Web-based Reference Services. Resources. A Web bibliography originally prepared to complement "Web-based Reference Services," / by Donna Reed and Rivkah Sass . - http://www.multnomah.lib.or.us/lib/products/digref/resources.html
Sloan, Bernie. Digital Reference Services: A Bibliography. November 7, 2000. - http://www.lis.uiuc.edu/~b-sloan/digiref.html
Wasik, Joan M. Digital Reference Resources. A Web bibliography originally published in Digital Reference Service in the New Millennium: Planning, Management, and Evaluation edited by David Lankes, John W. Collins III, and Abby S. Kasowitz Last update: April 4 2001. - http://www.vrd.org/pubinfo/proceedings99_bib.shtml
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